Tracking your order: How we keep it straight

January 10, 2012

Week after week you drop your clothes off to be cleaned.   After we process your order, how can we tell your navy blue wool pants from the many other navy blue wool pants we receive? 
That’s easy.  Before a garment goes through our drycleaning operation we give it a tag, so we can identify its owner. We do this by attaching a tag to each garment. The tags are specially manufactured so the ink and dye will not wash out during cleaning.

Because not all fabrics can be processed the same way, tagging garments allows us to separate the items from a customer’s order and process them together with pieces from orders belonging to different customers. Thus, it is important that each order has a distinctive identification tag so we know which pieces belong together. 

Once the clothes have been separated into similar groups, we weigh enough similar garments to make up a load and put them into the cleaning machine.  At the end of the cleaning cycle, the clothes are taken to the finishing department to be pressed.

Employees in the finishing department restore your clothing to its original appearance on pressing machines designed to handle the great variety of fabric types and garment designs.

After pressing, the clothing goes to an assembly area.  Our employees collect all the items in your order and put it together in one package in this area. When the pressed items come into the assembly area, employees reunite your garments. When the number of items assembled equals the number of items on the invoice, the order is complete. 

Then comes packaging. We take the completed order, cover it, and attach the invoice to the order. The completed order is then filed onto a conveyor or racking system to await pickup. 

Using this system, we combine clothing from different customers and put them back in order without losing any of your clothes!