What information do we collect?
We collect information from you when you register on our site or when you talk to one of our representatives.
When ordering or registering on our site, as appropriate, you may be asked for your: name, e-mail address, mailing address, phone number and credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To personalize your experience
(your information helps us to better respond to your individual needs)
- To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
- To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
The email address you provide for order processing, will be used to send you information and updates pertaining to your order. It may also be used for conducting customer feedback surveys or to provide additional services (e-mail newsletters, promotions, announcements or information about new services).
Note: If at any time you would like to unsubscribe from receiving future emails, we will include detailed unsubscribe instructions at the bottom of each email or, if absent, you can simply reply to tell us to not send you email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We use a secure server. All credit card information is encrypted and transmitted via Secure Socket Layer (SSL) technology. This information is received into our secure payment gateway provider’s database and is only accessible by those authorized with special access rights to such systems and who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to make it quick and easy for you to schedule and pay for future services.
Yes (cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service providers’ systems to recognize your browser and capture and remember certain information).
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We may implement and use Display Advertising and Remarketing, a Google Analytics feature based on Display Advertising. Visitors can opt-out of Google Analytics for Display Advertising and customer Google Display Network ads using the Google’s Ads Preferences manager. We may use Remarketing to advertise online. Third-party vendors, including Google, may show our ads on sites across the Internet. We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to our website.
Children’s Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act). We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
1370 Massachusetts Ave.
Arlington, Massachusetts 02476