Some sneaky stains can be a real head scratcher for us if we are working
with incomplete information. You may not realize it, but some stains
can be made up of compound elements beyond just the obvious presumed
cause of the problem.
Coffee stains, for example, often contain milk
or other additives, making the stain more difficult to remove since the
coffee is a tannin stain and the milk leaves a protein- based stain.
Both the coffee and the milk in the coffee are water-based stains, but
protein stains require more work to get out. Such stains will have to be
treated individually, even though the actual staining occurred at the
same time. If you drop off an item with a coffee stain, please inform
our customer service representative how you take your coffee (i.e., with
cream and sugar, milk and sugar, black, etc.).